Please understand
that planning for an Speed Dating Pty Ltd event is a very long
and time consuming process. It is most important that we know
who will be attending the event, in order to ensure that we
have equal numbers of men and women. Unfortunately, once a
ticket has been purchased, no refund or credit can be offered for cancellation
or non attendance. Out of courtesy for our other guests, we
ask that you please notify us as soon as possible if you are unable
to attend. Once cancellation has been made you cannot change your mind and expect to
attend again. Refunds or credit MAY be given if we are notified at least 7 days before the event (less $5 admin fee). Credit is valid for up to 6 months.
All attendees MUST confirm their attendance by 4:00pm the day before an event. We email, SMS and phone you.
If you do not have the courtesy to get back to us in time, your ticket will be forfeited.
No admission, refund or credit after an event has already began. We advise everyone to arrive before 7:30. Our events
start at approx 7:45-7:50, giving you more than enough opportunity to get there in time.
Strictly no refunds for any special offers.
Incorrect Bookings (customer error)
Where error has been taken by the customer eg. Booking a ticket where
an event is clearly marked **GUYS/GIRLS SOLD OUT**. In these circumstances there will be no refund or
partial refund. We will transfer you to another future event.
Direct Deposit Bookings
All Direct Deposit transactions MUST be emailled to us. We have a number
of deposits transferred each day into our bank account, if you do not email us your transaction details, how are we supposed to know you have paid ?
We do not hold tickets, if you do not email us your transaction details or pay after we are sold we will transfer you to another future event. If you do not
wish to be transferred it is then the customers responsibility to contact their bank for a refund.
Incorrect Age Bookings
For deliberately trying to sneak into a younger age group, you will be placed into the next available
event of the correct age bracket. NO REFUND or partial refund. If you are older than the "GUYS 30-43: GIRLS 29-39"
bracket a $20 admin fee applies.
Due to a few people doing the wrong thing we now have to ask for photo ID. If you do not fall into the correct age category, you
will not be allowed to participate in the event. No refund is given.
Non Attendance
By not attending and not notifying us, your details will be deleted from our database and you will not be
invited or permitted to attend another one of our future events. In this case no refund will be
issued.
MATCHES
ALL MATCHES ARE FINAL.
You cannot change your matches after they are sent, nor
do we give out information on the people you did not select but ticked "yes" to you.
After each event we always get people asking us to double check their matches as we must
have made a mistake. After double checking the matches, it seems our results are correct
99% of the time. Countless hours have been wasted by us and our hosts, double and triple checking
matches only to find that the customer has made the error by not filling in the score
card correctly and we were actually right the first time.
We have had irrate customers abuse
us, insisting our matches are wrong and we have obviously made an error. Time was
once again wasted by our hosts having
to fax their score card through to us, then us scan it and send it to the customer.
Our hosts go through the scorecards thoroughly and ask if there is any questions. No matter how many times
we explain the cards there will always be one or two who manage to make an error in filling them out correctly.
As much as customer service
means to us, there is just not enough hours in the day to follow up with everyone's matches.
If you are 100% sure we have made an error (eg. you have put the correct number with the correct name), there is a $30 fee for us to double check your scorecard. If
you are correct we will gladly refund your money 125% and electronically send your original scorecard to you.
